Privacy Policy
Last Updated: January 1, 2025
At PharmaGo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
We collect information that you provide directly to us, including: personal identification information (name, email, phone number), business information (institution name, license numbers, addresses), payment information (processed securely through third-party payment processors), account credentials, and communications with our support team.
2. Automatically Collected Information
We automatically collect certain information when you use our platform, including: device information (IP address, browser type, operating system), usage data (pages visited, time spent, click patterns), location data (with your permission), and cookies and tracking technologies to enhance your experience.
3. How We Use Your Information
We use collected information to: provide and maintain our services, process transactions and manage orders, communicate with you about orders, products, and services, personalize your experience, improve our platform and develop new features, send marketing communications (with your consent), detect and prevent fraud, comply with legal obligations, and enforce our terms and policies.
4. Information Sharing and Disclosure
We may share your information with: suppliers to fulfill orders and process transactions, service providers (payment processors, shipping companies, IT services) who assist in operations, legal authorities when required by law or to protect rights, business partners in case of merger, acquisition, or sale of assets, and with your explicit consent in other circumstances.
5. Data Security
We implement industry-standard security measures to protect your information, including: encryption of sensitive data, secure servers and databases, access controls and authentication, regular security assessments, and secure payment processing. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained while your account is active and for a reasonable period after closure for legal and business purposes.
7. Your Rights and Choices
You have the right to: access and review your personal information, update or correct inaccurate information, request deletion of your information (subject to legal requirements), opt-out of marketing communications, request data portability, and object to certain processing activities. Contact us to exercise these rights.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookies through your browser settings, but disabling cookies may affect platform functionality.
9. Third-Party Links and Services
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
10. Children's Privacy
Our services are intended for healthcare professionals and institutions. We do not knowingly collect information from individuals under 18 years of age. If we become aware of such collection, we will take steps to delete the information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be notified through email or platform notifications. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through our customer support channels or email us at the address provided on our platform.